Sq. has launched Sq. Go, a shopper reserving app that gives an end-to-end reserving expertise so shoppers can search, uncover and schedule with highly-rated unbiased service suppliers of their space. The Sq. Go cellular app offers shoppers entry to one of many largest networks of magnificence and private care companies within the trade, with greater than 250,000 professionals providing 2 million self-care companies, rising vendor visibility, and serving to magnificence and private care professionals develop and retain their buyer base.
With Sq. Go, shoppers can e book appointments with new companies of their space primarily based on location, service and availability. To supply personalised suggestions, the cellular app suggests companies primarily based on a shopper’s earlier reserving patterns. Customers can obtain appointment notifications and handle bookings via Sq. Go by confirming, rescheduling or canceling appointments. Sq. discovered a 55% lower in no-shows amongst Sq. Go customers. Sq. Go makes rebooking handy by showcasing earlier appointment historical past, serving to develop buyer satisfaction and retention, with 30% of shoppers rebooking after seeing a suggestion to take action inside the app.
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Sq. Go immediately integrates with Sq. Appointments, with plans to carry its cellular reserving performance to extra industries past magnificence, additional connecting shoppers and companies. Since Sq. Appointments’ launch in 2014, shoppers have booked greater than 488M appointments on the platform. In June 2023, roughly 10M shoppers booked with Sq. Appointments, a rise of 15% year-over-year. Since 83% of Sq. Appointments are booked on cellular versus on a desktop, Sq. Go is assembly shopper preferences for mobile-first experiences via on-the-go, 24/7 reserving.
“This launch marks a major milestone for Sq. sellers and their prospects as we proceed investing in software program that equips companies with highly effective omnichannel instruments,” mentioned Alyssa Henry, CEO of Sq.. “We imagine Sq. Go is a vital step in serving to sellers make extra gross sales by providing vendor discovery and distinctive buyer experiences. Whereas we’re beginning with magnificence and private care, Sq. Go will broaden into extra industries to allow much more sellers and their prospects.”
“Sq. Go has helped me attain one other stage of clientele I didn’t know I might by rising visibility of my enterprise, which additionally helps us financially,” mentioned Justin Lavalle, Proprietor of J Lava Salon in Winter Park, FL. “Sq. Go has added great worth to each my salon and shoppers by creating knowledgeable look and ease of reserving for my shoppers. Now, shoppers don’t must cease their workday to name me and schedule appointments, however they will do all of it themselves, which additionally helps save me time.”
