Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — The best way to Take Radical Possession of Your Life and Profession (#724)

“There are two gaps that I feel are actually exhausting. One is individuals who can’t cease being victims, and the opposite hole is, I name it self-awareness hole, the place they suppose they’re one of the best on the planet.”

— Claire Hughes Johnson

Claire Hughes Johnson (@chughesjohnson) presently serves as a company officer and advisor for Stripe, a world expertise firm that builds financial infrastructure for the Web. Claire beforehand served as Stripe’s chief working officer from 2014 to 2021, serving to develop the corporate from fewer than 200 staff to greater than 6,000. At varied instances, she led enterprise operations, gross sales, advertising and marketing, buyer help, threat, actual property, and the entire individuals capabilities, together with recruiting and HR. 

Previous to Stripe, Claire spent 10 years at Google main quite a few enterprise groups, together with overseeing features of Gmail, Google Apps, and in the end client operations, in addition to serving as a vp for AdWords On-line Gross sales and Operations, Google Presents, and Google’s self-driving automobile venture.  

Claire holds a bachelor’s diploma from Brown College and an MBA from Yale College. She presently serves on the boards of the renewable power firm Ameresco, the multi-platform publication The Atlantic, the self-driving expertise firm Aurora Innovation, and the shopper administration software program firm HubSpot. 

Her e-book is Scaling Individuals: Ways for Administration and Firm Constructing. 

Please take pleasure in!

Hearken to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or in your favourite podcast platform. Watch the interview on YouTube right here.

Dropped at you by AG1 all-in-one dietary complement, LinkedIn Adverts advertising and marketing platform with 1B+ customers:, and Momentous high-quality dietary supplements.

Pay attention onApple Podcasts

Pay attention onSpotify

Pay attention onOvercast

This episode is delivered to you by AG1! I get requested on a regular basis, “When you may use just one complement, what wouldn’t it be?” My reply is normally AG1, my all-in-one dietary insurance coverage. I beneficial it in The 4-Hour Physique in 2010 and didn’t receives a commission to take action. I do my finest with nutrient-dense meals, after all, however AG1 additional covers my bases with nutritional vitamins, minerals, and whole-food-sourced micronutrients that help intestine well being and the immune system. 

Proper now, you’ll get a 1-year provide of Vitamin D free along with your first subscription buy—an important nutrient for a robust immune system and powerful bones. Go to DrinkAG1.com/Tim to say this particular supply right this moment and obtain your 1-year provide of Vitamin D (and 5 free AG1 journey packs) along with your first subscription buy! That’s as much as a one-year provide of Vitamin D as added worth if you attempt their scrumptious and complete every day, foundational vitamin complement that helps whole-body well being.

This episode can be dropped at you by Momentous high-quality dietary supplements! Momentous gives high-quality dietary supplements and merchandise throughout a broad spectrum of classes, and I’ve been testing their merchandise for months now. I’ve been utilizing their magnesium threonate, apigenin, and L-theanine every day, all of which have helped me enhance the onset, high quality, and length of my sleep. I’ve additionally been utilizing Momentous creatine, and whereas it definitely helps bodily efficiency, together with poundage or wattage in sports activities, I take advantage of it primarily for psychological efficiency (short-term reminiscence, and many others.).

Their merchandise are third-party examined (Knowledgeable-Sport and/or NSF licensed), so you possibly can belief that what’s on the label is within the bottle and nothing else. If you wish to attempt Momentous for your self, you need to use code Tim for 20% off your one-time buy at LiveMomentous.com/Tim. And to not fear, my non-US pals, Momentous ships internationally and has you coated. 

This episode is delivered to you by LinkedIn adverts, the go-to software for B2B entrepreneurs and advertisers who need to drive model consciousness, generate leads, or construct long-term relationships that lead to actual enterprise impression.

With a group of greater than 900 million professionals, LinkedIn is gigantic, however it may be hyper-specific. You’ve entry to a various group of individuals all trying to find issues they should develop professionally. LinkedIn has the advertising and marketing instruments that will help you goal your prospects with precision, proper right down to job title, firm title, trade, and many others. To redeem your free $100 LinkedIn advert credit score and launch your first marketing campaign, go to LinkedIn.com/TFS!

What was your favourite quote or lesson from this episode? Please let me know within the feedback.

Wish to hear an episode with Claire’s colleague, the co-founder and CEO of Stripe, Patrick Collison? Hearken to our dialog right here by which we mentioned the significance of giving concepts time to fail, succeeding in a seemingly saturated market, the siren track of excessive reward, natural traction, rising up as a “free-range” little one, studying historical Greek from a neighborhood monk, growing a singular worldview at any age, tips on how to make speedier choices, and way more.

SELECTED LINKS FROM THE EPISODE

• Join with Claire Hughes Johnson:

LinkedIn | Twitter

• Scaling Individuals: Ways for Administration and Firm Constructing by Claire Hughes Johnson | Amazon
• Concepts for Progress | Stripe Press
• Acutely aware Enterprise: The best way to Construct Worth by Values by Fred Kofman | Amazon
• Acutely aware Enterprise | Axialent
• What Is a 360 Assessment within the Office? | The Steadiness Careers
• Tiger Staff Defined: How It Helps to Resolve Essential Points | Timeular
• Fred Kofman: Be a Participant, Not a Sufferer | LinkedIn Speaker Collection
• 5 Whys Method: Root Trigger Evaluation (With Examples) | Certainly
• What Is the That means of the Phrase “Be That as It Might?” | Quora
• Consciousness: The Perils and Alternatives of Actuality by Anthony de Mello | Amazon
• To the Lighthouse by Virginia Woolf | Amazon
• A Room of One’s Personal by Virginia Woolf | Amazon
• Mrs. Dalloway by Virginia Woolf | Amazon
• The Ardour by Jeanette Winterson | Amazon
• Oranges Are Not the Solely Fruit by Jeanette Winterson | Amazon
• Sexing the Cherry by Jeanette Winterson | Amazon
• What’s the Reality about Bloomsbury and the Jews? | The Jewish Chronicle
• ‘I Am Going Mad Once more’: The Tragic Story of Virginia Woolf’s Suicide | ATI
• John Wick | Prime Video
• Little, Huge by John Crowley | Amazon
• The Neverending Story by Michael Ende | Amazon
• Full Dune Collection by Frank Herbert | Amazon
• Stranger in a Unusual Land by Robert A. Heinlein | Amazon
• Exhalation: Tales by Ted Chiang | Amazon
• What’s Magical Realism? A Information to the Literary Style | Oprah Day by day
• One Hundred Years of Solitude by Gabriel García Márquez | Amazon
• The Three-Physique Downside Boxed Set by Cixin Liu | Amazon
• Contact: A Novel by Carl Sagan | Amazon
• Losing Years by Not Losing Hours | Sam Radford
• Working with Claire: An Unauthorized Information | Claire Hughes Johnson
• The Six Ranges of Craic You Can Attain | Irish Central
• Excessive Progress Handbook: Scaling Startups from 10 to 10,000 Individuals by Elad Gil | Amazon
• An Irish Goodbye | Floodlight Footage
• What Is An Irish Goodbye, And What Makes It ‘Irish’? | Babbel Journal
• Monetary Infrastructure for the Web | Stripe
• The Most Founder-Centered Occasion on Earth | Slush
• Management on the Line: Staying Alive by the Risks of Change by Martin Linsky and Ronald A. Heifetz | Amazon
• Chief Working Officer (COO): Definition, Sorts, and {Qualifications} | Investopedia
• Sophie’s Alternative | Prime Video
• Six Steps for Profitable Postmortem Conferences | Asana
• B2C: How Enterprise-to-Client Gross sales Works, 5 Sorts and Examples | Investopedia
• Glengarry Glen Ross | Prime Video
• Time, Expertise, Treasure, and Testimony: The 4 Ts of Philanthropy | Equip To Thrive
• What Is Self-Consciousness and How Does It Develop? | Verywell Thoughts
• I Was VP at Google for 10 Years. Right here’s the No. 1 Ability I Regarded For at Job Interviews — Few Individuals Had It | CNBC
• Myers–Briggs Sort Indicator | Wikipedia
• What’s the DiSC Evaluation? | DiSC Profile
• Enneagram of Character | Wikipedia
• Insights Discovery
• Character Assessments That Predict Efficiency | Hogan Assessments
• Huge 5 Character Check | Open-Supply Psychometrics Mission
• StrengthsFinder 2.0 | Gallup
• Skepticism of Astrology Isn’t Notably Sensible | Quartz
• The Skeptic’s Horoscope | Math with Unhealthy Drawings
• On-line Rorschach Inkblot Check
• Patrick Collison — CEO of Stripe | The Tim Ferriss Present #353
• Pulp Fiction | Prime Video
• The 4-Hour Workweek: Escape 9-5, Reside Anyplace, and Be a part of the New Wealthy by Tim Ferriss | Amazon
• The Atlantic
• The best way to Work with Pushers and Pullers Successfully (Clip) | Grit Podcast #128

SHOW NOTES

• [07:51] Say the factor you suppose you can’t say.
• [13:24] Detoxifying your left-hand column.
• [19:59] Sufferer versus participant.
• [29:49] Beneficial studying.
• [36:53] The case for studying fiction.
• [44:18] Crafting a working-with-me doc.
• [52:07] Make the implicit express.
• [57:29] An Irish Goodbye.
• [58:34] E-mail insurance policies.
• [1:03:58] Renegotiating the phrases of expectations.
• [01:06:05] Listening for the quiet no.
• [01:08:27] Cash versus time.
• [01:10:14] Good guidelines will be liberating.
• [01:12:59] Management and disappointment.
• [01:17:59] Renegotiating previous disappointment.
• [01:37:05] Asking a query versus stating an opinion.
• [01:40:58] Coaching wheels for a “no.”
• [01:42:26] Time, expertise, treasure, and testimony.
• [01:46:37] Recognizing unhealthy apples whereas hiring.
• [01:48:37] When you’re not self-aware, how would you realize?
• [01:51:08] Work fashion assessments for self-awareness constructing.
• [01:58:38] Paragons of no.
• [02:00:51] No extra boards.
• [02:04:58] Pushers and pullers.
• [02:11:50] Parting ideas.

MORE CLAIRE HUGHES JOHNSON QUOTES FROM THE INTERVIEW

“There are two gaps that I feel are actually exhausting. One is individuals who can’t cease being victims, and the opposite hole is, I name it self-awareness hole, the place they suppose they’re one of the best on the planet.”
— Claire Hughes Johnson

“How do you get outcomes? You get tremendous clear and clear about something implicit — you make it express and also you’re clear. This can be a course of. We’re going to undergo it to get to this consequence. And what’s the consequence we would like? Make it express.”
— Claire Hughes Johnson

“I’m simply sincere about, ‘I can’t do that effectively, and I feel you need somebody at their finest. It’s not going to be my finest.’”
— Claire Hughes Johnson

“My private entice is I feel I’m being an empath, giving them half-hour. ‘Let me hear your story.’ And actually, the empathic factor to do is to say, ‘I’m going to do a likelihood evaluation. The possibility that I’m going to take a position/make a donation are sub 5 p.c. No. No for you, no for me. And also you don’t have to consider it ever once more. You don’t have must electronic mail me tomorrow and ask me once more.’”
— Claire Hughes Johnson

“There’s a cause these persons are leaders. More often than not they’re 80 p.c of the way in which there. They’re simply not assured of their intuition. And so my job is to not inform them what to do or tips on how to do it. It’s to construct their confidence of their intuition after which yeah, we will brainstorm the final 20 p.c.”
— Claire Hughes Johnson

“Individuals don’t study by being instructed solutions. … What you’re going to do if you happen to’re a superb chief, a superb trainer, is you’re going to steer them by studying with you and they’ll get to the reply and you’ll have fun them doing that.”
— Claire Hughes Johnson

PEOPLE MENTIONED

Associated and Beneficial

The Tim Ferriss Present is one of the preferred podcasts on the planet with greater than 900 million downloads. It has been chosen for “Better of Apple Podcasts” thrice, it’s typically the #1 interview podcast throughout all of Apple Podcasts, and it has been ranked #1 out of 400,000+ podcasts on many events. To hearken to any of the previous episodes totally free, take a look at this web page.